Shipping policy

Standard Shipping

At Velune, we aim to deliver your order safely and efficiently.

Order Processing
Orders are processed within 1–2 business days after payment is received.
Orders are not processed on weekends or public holidays.

Shipping Time
Estimated delivery time is 3–5 business days, depending on your location.

Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
You can use this to monitor your shipment until delivery.

Delays
Shipping times may be affected by factors beyond our control, including customs, courier delays, or high-demand periods.

Incorrect Address
Please ensure your shipping details are accurate. Velune is not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages
Velune is not responsible for packages marked as delivered. If your package is marked delivered but not received, please contact the courier directly.

Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos so we can assist you.

Contact Us
For any shipping-related questions, contact us at:
support@velunemask.com